Empowering your operational teams with documentation, playbooks, and direct assistance.
Step-by-step guides for berth scheduling, parcel reception, and loading verification.
How to invite captains and crew, manage secure tokens, and digital sign-offs.
Defining storage zones, managing capacity, and automating lease billing.
Technical documentation for integrating SeaPillar with your internal ERP/TMS. Available for Enterprise customers.
After signing up, follow the Onboarding Checklist on your dashboard. You will register your first vessel, define storage facilities in the Warehousing module, and schedule an initial port call to begin tracking parcel custody.
SeaPillar uses Role-Based Access Control (RBAC) with 5 levels: Super Admin (platform-wide), Agency Admin (tenant owner), Operator (full logistics access), Warehouse (receiving and storage management), and Viewer (read-only monitoring).
The module allows you to define physical depots, manage storage zones with specific capacities, and allocate space to clients. It automatically tracks occupancy and generates ERP-ready billing reports based on cargo residency time.
Once cargo is loaded, the captain accesses the secure Vessel Portal via a one-time token. Their digital sign-off creates a tamper-proof timestamped record in the audit trail, finalizing the chain of custody.
Yes. SeaPillar uses a multi-tenant architecture with Row-Level Security (RLS). Every database query is strictly scoped to your Organization ID, ensuring zero data leakage between different agencies or terminals.
Enterprise customers can access our API for automated synchronization of manifests, port call milestones, and billing data with existing systems. Contact our team for integration details.
Operators can attach condition photos directly to parcels during reception. If a captain identifies an issue on board, they can report it through the Vessel Portal, which triggers an instant exception alert on the operations dashboard.
Next Step
Our maritime specialists are available for mission-critical support. We respond within 24 hours.