Ship agents manage hundreds of parcels across vessel arrivals using paper forms, WhatsApp groups, and disconnected spreadsheets. A hydraulic pump arrives at the terminal gate. It gets logged in a notebook, moved to a staging area, loaded onto the vessel — and the only proof is a crumpled delivery note that may or may not have been signed.
When a P&I club asks “where was the hydraulic pump at 14:00 on Tuesday?” — nobody can answer with certainty. The paper trail is scattered, the timestamps are approximate, and the person who handled it is on a different shift.
SeaPillar gives every parcel a digital chain of custody from the moment it arrives at the terminal to the moment the captain confirms receipt on board. Every handoff, every status change, every document — recorded, attributed, and searchable.