Question 1

Expected

Accepted Answer

This parcel has been logged but not yet physically received at the warehouse. It will move to "Received" when an operator confirms it arrived.

Question 2

Received

Accepted Answer

The parcel has been physically received and checked in. It can now be moved to warehouse storage.

Question 3

In Warehouse

Accepted Answer

The parcel is stored in your warehouse. It will remain here until it is staged for delivery to the vessel or dispatched outbound.

Question 4

Staged

Accepted Answer

The parcel has been pulled from warehouse storage and staged for delivery. For bonded goods, staging is blocked until the customs manifest is released.

Question 5

Delivered

Accepted Answer

The parcel has been physically delivered to the vessel. It is awaiting captain confirmation to close the custody chain.

Question 6

Dispatched

Accepted Answer

The outbound parcel has been dispatched from the warehouse to its destination. Awaiting final confirmation.

Question 7

Confirmed

Accepted Answer

The captain or receiving party has confirmed receipt. The custody chain is complete and a GDN can be generated.

Question 8

Closed

Accepted Answer

This parcel record is finalized. No further status changes are allowed. The GDN has been generated and the custody chain is sealed.

Question 9

On Hold

Accepted Answer

This parcel has been placed on hold, typically due to damage, missing documentation, or a dispute. It can be returned to "In Warehouse" or cancelled.

Question 10

Cancelled

Accepted Answer

This parcel has been cancelled and removed from the active workflow. It remains in the system for audit purposes.

Question 11

Inbound Parcels

Accepted Answer

Inbound parcels are goods being delivered TO the vessel. They flow through receiving, warehouse storage, staging, and delivery to the ship.

Question 12

Outbound Parcels

Accepted Answer

Outbound parcels are goods moving FROM the vessel. They are received from the ship, stored in the warehouse, and dispatched to their destination.

Question 13

Bonded Goods

Accepted Answer

Bonded parcels are under customs control. They follow the same flow as inbound parcels, but staging for delivery is blocked until the customs manifest is released by the authority.

Question 14

Draft

Accepted Answer

The manifest is being prepared. Add all bonded parcels and required documentation before submitting to customs.

Question 15

Submitted

Accepted Answer

The manifest has been submitted to the customs authority for review. No further edits are allowed until customs responds.

Question 16

Under Review

Accepted Answer

Customs is actively reviewing this manifest. Processing times vary by jurisdiction. You will be notified when a decision is made.

Question 17

Approved

Accepted Answer

Customs has approved the manifest. It is pending final release. Bonded parcels are not yet cleared for staging.

Question 18

Released

Accepted Answer

The customs authority has released this manifest. Bonded parcels linked to it can now be staged for delivery to the vessel.

Question 19

Rejected

Accepted Answer

Customs has rejected this manifest. It has been returned to draft status. Review the rejection notes, correct the issues, and resubmit.

Question 20

Closed

Accepted Answer

This customs manifest is finalized. All linked bonded parcels have been delivered and confirmed.

Question 21

Storage Zones

Accepted Answer

Zones divide your warehouse into logical areas. Common zones include general storage, bonded storage (customs-controlled), cold storage, and hazmat areas.

Question 22

Bonded Storage Zone

Accepted Answer

A bonded zone is a customs-controlled area. Parcels in bonded storage cannot be moved until the customs manifest is released. Physical separation from general storage is required.

Question 23

Bonded Operations

Accepted Answer

Bonded operations manage parcels under customs control. Track verification status, monitor deadline compliance, and ensure all bonded goods are released before staging for delivery.

Question 24

Warehouse Capacity

Accepted Answer

Capacity is measured in square meters. The utilization percentage shows how much of your total warehouse space is currently allocated to stored parcels.

Question 25

IMO Number

Accepted Answer

The IMO number is a unique 7-digit identifier assigned by the International Maritime Organization to seagoing ships. It remains unchanged through ownership or flag changes.

Question 26

Vessel Call

Accepted Answer

A vessel call represents a single visit by a ship to your port. It groups all parcels and operations related to that specific visit for reporting and tracking.

Question 27

Vessel Call (Optional)

Accepted Answer

Link this parcel to a specific port call. Optional for spare parts or items not tied to a scheduled call.

Question 28

MMSI Number

Accepted Answer

The Maritime Mobile Service Identity is a unique 9-digit number used for radio communication and vessel tracking via AIS. Unlike the IMO number, it can change when a vessel changes flag state.

Question 29

Tracking Reference

Accepted Answer

Your internal or supplier reference number for tracking this parcel. Useful for cross-referencing with external logistics systems.

Question 30

Customs Reference

Accepted Answer

The official customs authority reference number. Required for bonded goods to link the parcel to its customs manifest.

Question 31

Voyage Reference

Accepted Answer

The voyage or rotation number assigned by the shipping line. Helps identify which sailing schedule this call belongs to.

Question 32

Berth Reference

Accepted Answer

The assigned berth or quay number at the port. Helps logistics teams coordinate deliveries to the correct location.

Question 33

Estimated Time of Arrival

Accepted Answer

The expected date and time the vessel will arrive at port. Used for planning parcel staging and crew readiness.

Question 34

Estimated Time of Departure

Accepted Answer

The expected date and time the vessel will depart. All parcels should be delivered before departure to avoid delays.

Question 35

Captain Confirmation

Accepted Answer

A digital confirmation link sent to the vessel captain or chief officer. When they confirm receipt, the custody chain is sealed and cannot be disputed.

Question 36

Goods Delivery Note (GDN)

Accepted Answer

The GDN is the official document proving custody transfer. It lists all parcels delivered, their condition, and the captain confirmation signature. It can be printed or saved as PDF.

Question 37

Agency Admin

Accepted Answer

Agency admins have full control over the organization including user management, billing, and settings. They can perform all operator actions plus administrative functions.

Question 38

Operator

Accepted Answer

Operators manage day-to-day operations: registering vessels, receiving parcels, managing deliveries, and generating GDNs. They cannot manage team members or billing.

Question 39

Warehouse Staff

Accepted Answer

Warehouse staff can receive parcels, manage warehouse storage, and update parcel locations. They cannot manage vessels or generate GDNs.

Question 40

Viewer

Accepted Answer

Viewers have read-only access to all operational data. They cannot create, edit, or delete any records. Useful for auditors or external stakeholders.

Question 41

Getting Started with Parcels

Accepted Answer

Parcels are the core of SeaPillar. Each parcel represents a physical item moving to or from a vessel. Start by receiving your first parcel, then track it through the custody chain.

Question 42

Getting Started with Vessels

Accepted Answer

Register your fleet vessels to start tracking parcels. You only need the vessel name and IMO number to get started. Additional details can be added later.

Question 43

Inviting Your Team

Accepted Answer

Add team members with appropriate roles. Agency admins manage everything, operators handle daily work, and warehouse staff focus on storage operations.

Everything you need to know

Parcel Statuses

Parcel Directions

Customs Manifests

Warehouse & Storage

Vessels & Operations

Form Fields

Roles & Permissions

Getting Started